This paper examines how Sliding-Mode Control (SMC) technology can be implemented more effectively and, at the same time, serve as a means to enable profound organisational change. A framework for effective SMC technology implementation (called the SMC Model) is derived and introduced. The key message of the paper is that the approach and methodology dealing with this kind of technology must seriously take into account the existing cultural, economic, political and social environment of the organisation intending to introduce advanced technology. The arguments are supported by a short description of some results and experiences of introducing the SMC model in Armenia.